We strive to provide each of our clients with the best possible service, however, if you’re unhappy for any reason, please contact us and let us know what we can do to improve your experience.

Refund Policy

Because our services are tailored to the specific needs of a customer, it is difficult to return money for work already done.

All of our statements of work/SEO contracts, include a cancellation fee, if the client cancels without providing 30 days notice.

All of our SEO contracts are subject to our Master Service Agreement.

If you request a refund within the (10) days of purchase, we will refund you your monies minus:

  • Any time spent on your SEO contract, calculated by the hourly rate stipulated in the statement of work/SEO contract.
  • Travel expenses if they are stipulated in the statement of work/SEO contract.
  • A cancellation fee for cancelling without providing 30 days’ notice. (Cancellation fees are stipulated within the statement of work/SEO contract.)

Any additional expenses incurred by Conversion Metrics, such as:

  • Payroll for services
  • Third party service fees
  • Software licenses
  • Software
  • Custom web design
  • Custom web development
  • Copy writing
  • Third party services
  • State taxes